Refund policy
Refund & Return Policy
At Aquarossa Farms, we take great care in delivering fresh, high-quality flowers directly from our farms. Because our products are perishable, we handle all return and refund requests with care and fairness.
Order Issues & Quality Concerns
If your order arrives damaged, incorrect, or does not meet your expectations, please contact us within 24 hours of delivery.
To help us resolve your issue quickly, please include:
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Your order number
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The name on the shipping label
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Clear photos of the bouquet and packaging
Once reviewed, we will offer an appropriate resolution, which may include a replacement or refund.
Delivery Issues
If your order is delayed or arrives later than the estimated delivery date, please reach out to our support team. While shipping carriers may occasionally experience delays outside of our control, we will work with you to make things right whenever possible.
Delivery dates are estimates and not guaranteed, as they depend on carrier operations and external conditions.
Non-Returnable Items
Due to the perishable nature of our products, we do not accept physical returns of flower arrangements.
Cancellations & Changes
Orders may be modified or canceled before they enter processing. Once an order has been prepared or shipped, we are unable to cancel or modify it.
Refund Processing
If a refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Contact Us
For any questions or concerns, please contact us at:
support@aquarossafarms.com
Our team typically responds within 24 hours.
We are committed to ensuring every customer has a positive experience with Aquarossa Farms. Thank you for trusting us to deliver your flowers