Frequently Asked Questions (FAQs)
Does my order come with a vase?
No, our flowers do not come with a vase. However, we include a moisture pack to keep them fresh during travel, flower food to extend their life, and an optional gift message for your recipient.
Is shipping free?
Yes, we offer free shipping on all orders!
Can I change the shipping address after the shipment has been processed?
Unfortunately, the shipping address cannot be changed once the order has been processed for shipment.
What if my order wasn’t up to standard?
f your order doesn’t meet your expectations, you can request a replacement or a refund. Please contact us at hello@aquarossafarms.com within 24 hours of delivery, and we’ll be happy to assist you.
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Can I place an order in advance?
Yes, you can! We allow you to schedule your delivery date during checkout to ensure your flowers arrive at the perfect time.
Can I change the gift message after the flowers have been shipped?
No, gift messages cannot be changed once the flowers have been shipped.
Can I modify my order?
Yes, orders can be modified up to one day before the scheduled shipping date. Please reach out to us at hello@aquarossafarms.com to make any changes.
Do you deliver on Sundays or Mondays?
No, we do not deliver on Sundays or Mondays to ensure the freshest flowers for our customers.